by Adrian Ziemkowski on January 29, 2012
in New Feature
This is a quick note for our Táve 2 users: You probably noticed a large Táve 3.0 Early Access banner on the left side of the application. Clicking on the banner will take you to the 3.0 migration website, where you’ll be able to configure a preview migration or go live with the new version. Once the migration is complete, you’ll be able to sign-in to the new Táve 3.0 Early Access site at my.tave.com.
Thank you for your patience and support as we worked long and hard to develop Táve 3!
by Adrian Ziemkowski on January 29, 2012
in Advisory
Táve 2.9 registration has been closed for the 3.0 rollout.
3.0 registration will begin on the evening of Wednesday, February 8th.
If you don’t have an existing account, please sign-up for our newsletter to receive an email when Táve 3.0 registration begins.
Updated (2/8): Registration has resumed, so register now and take your 30-day free trial for a spin!
by Jason Pirkey on January 25, 2012
in Advisory
We’ve received several reports of studios who use GMail not seeing new lead emails due to GMail marking the email as Spam. While unconfirmed, it’s possibile that emails sent from studios via Táve to GMail recipients may be affected by this issue as well. This issue affects both Táve 2 and 3.
Our outgoing mail has been independently verified to pass all anti-spam checks, including SPF, DKIM, and SpamAssassin, so we believe this to be an isolated issue with GMail.
Workaround: While we work to resolve the issue, GMail users should add a rule in their GMail settings to never mark email coming from @tave.com as spam (and we suggest having it mark the message as important). Also, check your Táve daily for new leads as they will always show up there even if the email notice doesn’t reach you.
RESOLVED (1/25):Our outgoing email is now using new IP addresses and our test emails have been delivered successfully. Please comment or post a Helpdesk ticket if a new lead message goes to your spam or isn’t delivered after 2PM Eastern today (Wednesday, January 25th).
UPDATE (1/30): The issue appears to still exist for some studios, with some users now receiving the messages and others still having them marked as spam or undelivered. We continue to investigate and are working with our email service provider for a solution. Please see the workaround in the meantime.
RESOLVED (2/6): We’ve changed email providers and are now using the same provider as companies such as Foursquare and Hoot Suite.
by Adrian Ziemkowski on December 29, 2011
in News
The holidays brought with them some major Táve 3 developments!
Those of you following @TaveStudio on Twitter may have seen that we launched our first Táve 3 studio on Monday. Of course my lovely wife and extremely talented Karen Lisa was the first to make the jump. We look forward to many new Táve 3 tutorials from her soon!
Since Monday, we’ve launched 5 more studios. Once these studios report that they’re all set up and actively using the system without any show stoppers, we’ll start inviting the rest of our 75 beta studios to go live with 3.0 “Early Access” as well. Then, once those studios have upgraded and report the same success and we have the system better documented, we’ll begin sending invitations out to existing Táve 2 subscribers to preview or upgrade their accounts. After that calms down we’ll put together a new public website and open up direct registration to Táve 3.
We’re calling it “Early Access” and rolling it out in stages because there’s still some important work to be done (such as mobile access), testing to be done (we haven’t done much testing outside of Google’s Chrome browser), and the 3.0 documentation is very limited. But even so, Táve 3 has advanced to the point that we believe it’s the better version for most of our users, especially considering all the amazing new features! Since we’ve designed the upgrade system to be user controlled and provide a way to preview your account in Táve 3, it makes sense to provide access earlier than if we had to meet the needs of all of our users at once for a system-wide simultaneous upgrade.
How long until everybody is invited to upgrade? That depends on how well each one of the steps outlined above goes, so there’s no way to say for sure, but we’re striving to get it out as quickly as possible. We’ll keep our Twitter account and Facebook page updated with the latest progress, so follow them if you want the latest details as we go. When you’re invited, we’ll send an email to your studio’s email address listed in Táve 2. If you don’t have a Táve 2 account, sign up for our Táve 3 newsletter on our homepage so you’re emailed when general registration is opened.
I try to include previews in our blog posts, but in celebration of the 3.0 Early Access release, why not check out an actual live Táve 3 demo questionnaire I created using the default brand theme?
Have a happy new year!
